San Diego Humane Society Adds 24/7 Dispatch


Starting Wednesday evening, San Diego Humane Society dispatchers will answer your after-hours call.

Calling for help in an animal emergency is about to get a little easier.

The San Diego Humane Society is adding dispatchers to answer your calls 24/7.

Starting Wednesday, if you call the San Diego Humane Society after 10 p.m., a dispatcher will answer your call.

“We got to the point where we were getting so many calls overnight with our duty officers with questions and things that may or may not be an emergency,” said Rebecca Scally, head of the San Diego communications center. Humane Society.

Dispatchers take hundreds of calls every day in San Diego County.

“It’s a lot. It’s a lot of people. It’s a lot of pets. It’s a lot of wild animals,” Scally said.

Calls outside of opening hours are reserved for emergencies. Currently, if you call after 10 p.m., a voicemail prompts you through several options. A lot of people just want a live person on the phone, and most calls can be handled over the phone or online.

“As [SDHS has] Growing up, we have become a key part of the public safety community in San Diego, ”said Scally.

Over the past month, the Humane Society has been testing the 24/7 service with mutual help from the San Diego County, such as the surrounding Police Departments, the San Diego County Sheriff’s Department and fire in the region.

This service is expected to go live on Wednesday for the public.

“We’re here for the animals – that’s our goal. Is there an animal that is injured? Is there an animal in danger? Or an animal that needs our help? So that’s what we’d call someone for, ”Scally said.

The key is that on-duty dispatchers taking your after-hours pet emergency call or question can resolve them over the phone or online.

“They play a vital role in filtering calls and some of the things we may not be able to access but just education,” said Cecelia Rivera, law enforcement officer for the San Diego Humane Society.

This service will also be an additional protection for agents who are not on duty 24 hours a day but on call. They carry tasers but no guns and night calls can get hairy.

“It’s nice to know that someone is there. They support us when we are in the field and watch us when we have night calls, ”said Paige Milam, law enforcement officer with the San Diego Humane Society.

The Humane Society has now said the shipment will be 24/7, eventually moving humane law enforcement officers around 24/7.

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